Shipping Policy

Delivery Time
If you have a time sensitive order, please Contact Us before you place your order so that we can make sure your order arrives on time.

Shortly after you place your order with General Theatrical Supply, you will receive an Order Confirmation email to confirm your order details. Please contact us as soon as possible if you notice any discrepancies with your order confirmation. Once your order has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

General Theatrical Supply only ships on business days. Saturday, Sunday, and holidays are not business days. We do not offer Saturday delivery.

General Theatrical Supply processes all orders placed by 3:00pm MST the same day. Weekends and Holidays excluded. All in stock orders will be shipped out same day. Out of stock orders and drop shipments will be completed as quickly as possible and General Theatrical Supply will communicate any delays either by phone or email. General Theatrical Supply has spent years developing close relationships with our vendors and most drop shipments are shipped within 24 hours of your order.

Free Shipping
In the event of a free shipping promotion, all qualifying orders must be shipped complete. Standard ground shipping charges will be applied if your order is split up and shipped as available. Free Shipping orders are shipped via cheapest way and can take up to two weeks for delivery.

  • Free shipping offer valid for online purchases at listed prices only.
  • Free shipping offer is not valid for orders with oversize or overweight items.
  • Free shipping offer is not valid in Alaska, Hawaii, or outside continental US.
  • Free shipping offer does not apply to APO/FPO and international addresses.
  • If you return your purchase, the cost of shipping will be deducted from any refund or credit.

APO/FPO Shipments
For APO/FPO customers, all orders are shipped via USPS Priority Mail. Actual shipping charges apply. Expedited shipping is not available for APO/FPO shipments.

Carrier Information
Shipping methods used by General Theatrical Supply include, but are not limited to: UPS, FedEx, USPS and Truck/Freight companies.

International Shipments
Live outside the US or Canada? Some items cannot be exported due to manufacturer or government restrictions. Please Contact Us directly to verify that we can fulfill your order and provide you with accurate shipping costs.

General Theatrical Supply is not responsible for, nor can we offer, any specific advice regarding any customs or VAT related fees that you may incur. For specific information, please consult with your local government import office.

International Payments: We are unable to verify credit card payments outside the United States or Canada. If you are interested in placing an international order we require that you pay through Paypal or Wire Transfer. Please contact us to make sure that we are able to fulfill your order and to arrange payment.

Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise.

Privacy:
Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Connect with General Theatrical Supply
Why Choose General Theatrical Supply?

35+ Years in the Business

General Theatrical Supply isn't new to the Theatrical & Stage Lighting industry. We have been servicing the needs of professionals for nearly 40 years! We have the expertise to help you get the job done right. The first time.

Real World Convenience

General Theatrical Supply has built lasting relationships with the brands you love! We have decades of experience working with our suppliers. We are equipped to get you what you need, when you need it. When you need it.

Staff with Know-How

General Theatrical Supply has long believed that experience and knowledge are vital to building relationships with our customers. We focus on getting, and keeping, a staff who know and love the Pro Audio & Video world. People like you.

Prices That Don't Suck

General Theatrical Supply is one of the largest suppliers of professional audio & video gear in the Mountain West. We have one of the largest inventories in the industry. That means we can save you money! The right price.

General Theatrical Supply, Inc. BBB Business Review

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