Return Policy

Let us know within 2 business days of receiving your order if any purchase is received damaged, incomplete, or incorrect, or if an expedited order arrived late. For other returns, the following policies apply.

Products purchased from General Theatrical Supply must have a return shipping label dated within 14 days of the original delivery date. Products must be returned in the same condition as received, including packaging, accessories, UPCs, manuals, and bonus items. Any product that is not new in the original packaging or is returned after 14 days may be subject to manufacturer restocking fees, and will only be accepted at the discretion of General Theatrical Supply.

Some products may be ineligible for return. These include:

  • Any in ear worn headphones
  • Custom-configured products and items we don't normally keep in stock
  • Opened software and all downloads
  • Clearance and discontinued products
  • Any item that is no longer in returnable condition (determined by General Theatrical Supply)

All returns must be authorized by General Theatrical Supply. Please call us at (800) 771-8330 to verify product return eligibility and to receive a return authorization number. Ship the item with the RA# clearly visible, and not written on the actual product packaging. After inspection by a General Theatrical Supply employee, a refund will be issued in the same way as payment was received.

If possible, enclose a copy of your order receipt in the package, and mail it via an insured carrier (most free insurance is only up to ). You are responsible to get the product back to us, and for any other shipping fees. This includes the original shipping fees we paid to get the product to you (even if there was a free shipping promotion), and any restocking fees charged by the manufacturer (if applicable). In the case of large items, these fees may be higher than expected. If you have any shipping questions, feel free to give us a call.

After receiving return authorization, mail your item to:

General Theatrical Supply
Attn: Web Store Returns
2456 South West Temple
Salt Lake City, UT 84115

General Theatrical Supply never wants to leave you with the wrong piece of gear. However, any excessive use or abuse of this policy may result in loss of certain provisions. We encourage you to review this return policy regularly for any changes.

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Why Choose General Theatrical Supply?

35+ Years in the Business

General Theatrical Supply isn't new to the Theatrical & Stage Lighting industry. We have been servicing the needs of professionals for nearly 40 years! We have the expertise to help you get the job done right. The first time.

Real World Convenience

General Theatrical Supply has built lasting relationships with the brands you love! We have decades of experience working with our suppliers. We are equipped to get you what you need, when you need it. When you need it.

Staff with Know-How

General Theatrical Supply has long believed that experience and knowledge are vital to building relationships with our customers. We focus on getting, and keeping, a staff who know and love the Pro Audio & Video world. People like you.

Prices That Don't Suck

General Theatrical Supply is one of the largest suppliers of professional audio & video gear in the Mountain West. We have one of the largest inventories in the industry. That means we can save you money! The right price.

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