Shortly after you place your order with General Theatrical Supply, you will receive an Order Confirmation email to confirm your order details. Please contact us as soon as possible if you notice any discrepancies with your order confirmation. Once your order has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
General Theatrical Supply only ships on business days. Saturday, Sunday, and holidays are not business days. We do not offer Saturday delivery.
General Theatrical Supply processes all orders placed by 3:00pm MST the same day. Weekends and Holidays excluded. All in stock orders will be shipped out same day. Out of stock orders and drop shipments will be completed as quickly as possible and General Theatrical Supply will communicate any delays either by phone or email. General Theatrical Supply has spent years developing close relationships with our vendors and most drop shipments are shipped within 24 hours of your order.
General Theatrical Supply is not responsible for, nor can we offer, any specific advice regarding any customs or VAT related fees that you may incur. For specific information, please consult with your local government import office.
International Payments: We are unable to verify credit card payments outside the United States or Canada. If you are interested in placing an international order we require that you pay through Paypal or Wire Transfer. Please contact us to make sure that we are able to fulfill your order and to arrange payment.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise.